Terms of service
This is a convenience translation. Only the German version of these Terms and Conditions is legally binding.
1. Formation of the contract
By placing your order you submit a binding offer to us to conclude a contract with you. We may accept this offer by sending you an order acceptance by email or by delivering the goods ordered.
You will first receive an acknowledgement that we have received your order, sent by email to the address you provided (order confirmation). However, a purchase contract only comes into existence when we send you our order acceptance by email, or when we deliver the goods ordered.
When ordering through our online shop, the order process consists of five steps in total. In the first step you select the goods you want using the "Add to cart" button. In the second step you complete your selection by clicking "Check out". In the third step you enter your customer details, including your billing address and, where applicable, a different delivery address. In the fourth step you choose how you wish to pay. In the final step you have the opportunity to review all of your details once more (for example name, address, payment method, items ordered) and correct them if necessary, before submitting your order to us by clicking "Pay now".
For deliveries to Switzerland, the purchase contract is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 MWST). MeinEinkauf AG also handles customs clearance, invoicing and delivery within Switzerland. This service is included in the purchase price and in any shipping costs charged. To enable smooth delivery to Switzerland, and in the interest of transparency, we inform you that MeinEinkauf GmbH in DE-Konstanz (DE285677365) is also part of the supply chain. This does not give rise to any additional costs for the buyer.
Language of the contract
The contract is concluded in German only.
2. Storage of the contract text
We store the contract text of your order. You can print it out before submitting your order to us by clicking "Print" in the final step of the order process. We will send an order confirmation containing all order details and information on your right of withdrawal to the email address you provided.
3. Retention of title
The goods delivered remain our property until all claims have been paid in full.
4. Prices, shipping costs in the online shop, return costs in the event of withdrawal
All prices are final prices and include value added tax at the statutory rate currently in force.
Delivery within Germany is currently free of charge for you.
When paying by PayPal, we ship only to the address held on the PayPal account.
You bear the direct costs of returning the goods. For returns sent from within Germany, we cover these costs voluntarily.
Once we have received your declaration of withdrawal, we will send you a return label with the relevant address.
For returns sent from outside Germany, we deduct the cost of the return from the refund amount. We will tell you the amount before you send the goods back.
Please feel free to contact us if you have any questions about the return shipment or need assistance.
5. Delivery conditions
Our delivery conditions can be found here.
6. Payment conditions
Payment can be made by Sofortüberweisung (Klarna), PayPal, credit card, purchase on account (Klarna), instalment payment (Klarna), Apple Pay or Google Pay. We reserve the right to exclude individual payment methods.
7. Warranty
Warranty is governed by the statutory provisions.
8. Vouchers
Vouchers can only be redeemed online in full. Partial redemption is not possible. The value of the shopping cart must be at least equal to the value of the voucher.
9. Electronic invoicing
The customer consents to receiving invoices transmitted electronically.
10. Severability clause
Should one or more provisions be invalid, this shall not affect the validity of the remaining provisions.
Note
Alternative dispute resolution for consumers pursuant to Section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG)
We are neither obliged nor, as a matter of principle, willing to participate in dispute resolution proceedings before a consumer arbitration board.
Our email address is: hallo(at)nuuva.de
To contact us, please replace the "(at)" with an "@".