Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us

Nuuva Lichttherapie GmbH
Brummelhorn 15b
22159 Hamburg
Germany
Email: hallo(at)nuuva.de

of your decision to withdraw from this contract by an unequivocal statement. You may do so by email, for example. You can also exercise your right of withdrawal online using the withdrawal function on our withdrawal portal.

If you write to us by email or letter, you may use our model withdrawal form, although this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. This does not affect the direct costs of returning the goods, which are set out under "Costs of returning the goods" below.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Returning the goods

You shall send back the goods to the return address stated below without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

Please note that the return address is not the same as our company address.

Returns from Germany and the EU

MyCargoGate GmbH
c/o Nuuva Lichttherapie GmbH
Earl-H.-Wood Str. 8
79618 Rheinfelden
Germany

Returns from Switzerland

Nuuva
c/o ME Swiss Logistics
Irseestrasse 4a
8280 Kreuzlingen
Switzerland

Costs of returning the goods

You bear the direct costs of returning the goods. For returns sent from within Germany, we cover these costs voluntarily.

Once we have received your declaration of withdrawal, we will send you a return label with the relevant address.

For returns sent from outside Germany, we deduct the cost of the return from the refund amount. We will tell you the amount before you send the goods back.

Please feel free to contact us if you have any questions about the return shipment or need assistance.

Compensation for diminished value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note: within the scope of the right of withdrawal, our devices may only be tested briefly, comparable to trying out a product in a shop. Excessive use, prolonged application, the removal of protective films, visible signs of use or missing accessories are considered to go beyond the usual scope of inspection. In such cases we reserve the right to deduct a reasonable amount for diminished value from the refund.

Packaging and transport damage

Please package the goods securely for transport and include all accessories. Where possible, use the original packaging. Our devices contain sensitive LED modules and glass components that can be damaged if they are not adequately cushioned.

Missing accessories and missing original packaging may result in a diminished value.

Dispute resolution

We are neither obliged nor, as a matter of principle, willing to participate in dispute resolution proceedings before a consumer arbitration board.

Our email address is: hallo(at)nuuva.de (please replace the "(at)" with an "@")